F L O P P Y - S E N D




FloppySend Privacy Policy

1. Introduction

The importance of privacy protection is recognized by Floppysend (SMS). What personal information we may collect and how we may use and protect any personal information that is made available to us is described in our Privacy Policy. Save as otherwise indicated in the context of our Privacy Policy applies to all registered or non-registered users of our messaging services or other services as defined in our Standard Terms and Conditions, including visitors to any of our websites.

The term 'personal information' means any information which identifies or describes an identifiable person, including but not limited to, information relating to his or her name, age, sex, reproductive status, marital status, national, ethnic or social origin, sexual orientation, physical or mental health, disability, conscience, belief, culture, language and birth; educational, criminal or employment history of the individual, financial status or information relating to financial transactions in which they have been involved and any identifying number, address or contact information of the individual.

2. Commitment to Privacy

We are committed to maintaining the confidentiality, integrity and security of personal information and we will take all appropriate technical and organizational security measures to ensure that it is protected against loss, destruction and damage and against unauthorized or accidental access, processing, erasure, transfer, use, alteration, modification, when any personal information is provided to us.

We shall not disclose to any person any personal data of the data subject that we process or host if such disclosure does not comply with the provisions of any applicable data protection laws or regulations relating to the data subject concerned in all respects.

The phonebook, message content and MSISDNs of a user indicating to whom messages have been sent or received belong exclusively to that user and will not be disclosed to any third party without the written permission of the user or unless required to do so by a court of law.

Where the personal data of any EU Member State concerned is transferred for processing to Floppysend (SMS) in a non-EU Member State, Floppysend undertakes to ensure technical and organizational security measures which provide a level of protection appropriate to the risks posed by the processing of such data and to protect such data from accidental or unlawful destruction by accident.

Any recipient of any message has the right to know the identity of the sender, and this will be disclosed on request to the recipient.

We use personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third-party providers have a duty to respect data privacy.

In order to identify the user's geographic region or time zone for routing traffic to geographically based servers or for managing time-sensitive tasks such as sending notifications, we can also detect and record a user's location and IP address.

Like many reputable online businesses, "cookies" and other technologies such as pixel tags and web beacons may be used to collect information, including our website, other online services, applications, email messages and advertisements, if any. A cookie is a small data file stored on the hard drive of your computer's web browser. Cookies and other technologies allow us to count the number of users visiting certain pages on our website, their personal preferences, and to measure the effectiveness of our website and electronic advertising for different devices and regions of our website.

To understand and analyze trends, to manage our websites and to learn about user behavior on our websites, we use this data. If a user blocks the storage of cookies on a computer, the functionality of our services may be negatively impacted.

Functional, statistical, textual, semantic and other forms of analysis of non-personally identifiable data hosted or processed by us in relation to our Services may be performed. We do this to enhance the performance of our services, to understand how our services are used to identify patterns of use, market trends, to gain insights and to formulate new products and services. We may also process, aggregate and anonymize personal data such that it does not reveal any confidential, personal or sensitive data or any features from which confidential, personal or sensitive data may be ascertained. We will never disclose confidential, personal or sensitive data without the direct or indirect consent of the party to whom we owe the duty of confidentiality and/or the data subject concerned. We may process and transfer anonymized data in our reasonable discretion including within the Licensor’s group of companies.

The main purpose of collecting your personal data is to provide you with an experience that is safe, optimal, efficient and personalized. You agree and accept that we may use your personal data for this purpose in order to:

- Provide our services and facilitate performance, including verifications relating to you;

- Resolve any problems to improve the use of our site and services;

- Personalize, assess, and improve our services, content, and materials;

- Analyze the volume and history of your use of our services;

- Inform you about our services as well as our partners’ services and/or promotional offers;

- Prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use and sending policy;

- Comply with legal and regulatory obligations;

- To protect Floppy send services, email delivery, and deliverability reputation.

3. Your data protection rights

You have the right, in accordance with the European General Data Protection Regulation 2016/679 (GDPR), to access, correct and delete your personal data which you may exercise by sending us a support ticket to [email protected]. Within 30 days, your requests will be processed. We may require that a photocopy of proof of identity or authority be attached to your application.

You are also able to modify personal data by logging into your account and clicking on “Edit profile information” any time.

4. Data retention periods

Floppysend (SMS) collects your personal data for the purposes of fulfilling its contractual obligations, as well as information on how and when you use our services, and we store your personal data in active databases, log files or other types of files as long as you use our services and in accordance with applicable current regulations. In no way does Floppysend undertake to indefinitely store all your data.

5. Location of data storage and transfers

Floppysend -owned servers (data center) on which Nexotech Singapore processes and stores data are located exclusively within United States and Singapore.

In the event of any request or order originating from an administrative or judicial authority relating to your personal data, Floppysend will inform you immediately, to the extent that we are legally authorized to do so.

6. API's and Third Party Processing

Where, for the purpose of providing the Services to you, any Floppysend (SMS) Service acts as an Application Programming Interface ("API") for the purpose of specifying how different software systems should interact with each other, or where for that same purpose any Floppysend (SMS) Service interacts with other API's, including third party API's, we may pass and retrieve data, including personal information, between the different software systems and third parties that interact via those API's.

Where we make use of third party service providers to help us provide the Services to you, including for the purposes of retrieving or delivering information, records, notifications or other messages to you or any User’s or for hosting or providing any component of our Services, we require such third parties to maintain the confidentiality of any personal information we provide to them for these purposes. Some of these third parties may be situated outside of your country and you consent to your personal data and that of any data subjects you provide to us being transferred cross-border so that we can provide the Services to you. In this regard, we engage only with reputed third party service providers who have security and privacy policies and procedures providing at least the same level of protection as we do ourselves. You warrant that you have all necessary permissions to give us the above consent.

We may share data, including Personal Data, collected from Users of our Services with third-party service providers or consultants who require access to that data to perform their work on our behalf for the purpose of helping us deliver our Services. These third party service providers or consultants are limited to only accessing or using this data to provide the services to us and must provide reasonable assurances that they will appropriately safeguard the data. We may also share non-personal or non-identifiable information, including website visitor information and account usage data with third party analytics service providers.

7. Use of Information

A) The Floppysend (SMS) services are intended for enterprises and not consumers to use. We may use this information to contact you for marketing purposes via regular mail, email or telephone if you have provided us with your contact information, including personal data.

B) When you activate a Floppysend (SMS) account (including any trial account), you agree to receive Floppysend marketing information through the following media: email, telephone, regular mail.

C) If you no longer wish to receive our newsletter or any promotional communications, you may opt-out of receiving them by following the instructions to unsubscribe provided in each newsletter or communication or by sending us an email to [email protected]

D) The secure, automated unsubscribe link at the bottom of the email is included in every email sent through Floppysend. To unsubscribe, you simply need to click the link in the unsubscribe area at the bottom of the page. You are excluded from all future mailings immediately.

E) Floppysend may also use personal and non-personal data for other purposes, including but not limited to the provision of technical assistance and of course, the provision of the services requested by Floppysend.

F) We use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate such as, the number of site visits, page views, page visits, bounce rate, average time on site, and the percentage of new visits to see how our site is being used and what content is most popular.

8. Links to Other Sites

A) This website contains links to other websites which are not the property or control of Floppysend. Please be aware that we, Floppysend, are not responsible for other websites' privacy practices. For example, you will be taken to a third-party site when you use "Share this to post to social networking sites, to import contacts and/or to tell your friends about our site.

B) When you leave our site, we encourage you to be aware and to read the privacy policies of each and every website that collects personally identifiable data. This Privacy Policy applies only to the information that this Web site collects.

9. Security of Your Information

A) Privacy and security are of utmost importance to Floppysend, and we strive to ensure that our technical and organizational measures in place respect your data protection rights.

B) To protect our information assets, Floppysend has made a substantial investment in the latest server, database, backup and firewall technologies. As part of sophisticated security architectures, these technologies are deployed. To protect the security of these servers and your personally identifiable information, we will maintain safeguards.

C) To protect against the loss, misuse, and alteration of data used by our system, we use technical, administrative, and physical security measures. However no data transfer over the Internet is guaranteed to be completely secure. While we strive to protect your information from unauthorized use or disclosure, Floppysend is unable to guarantee the security of the information you provide us with.

D) Accordingly, Floppysend undertakes, in accordance with the GDPR, to take all appropriate precautions with a view to safeguarding the security of the data and in particular, to protect it against accidental or unlawful destruction, accidental loss, corruption, unauthorized movement or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.

E) Floppysend implements industry-standard security measures to protect personal data from unauthorized disclosure. In using industry recommended methods of encoding, Floppysend takes the necessary measures to protect information connected with payments and credit cards.

F) Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Floppysend has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

G) Despite this there is no absolute security from piracy or hackers. Therefore, Floppysend undertakes to inform you without undue delay in the event of a breach of security affecting you and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. If you suffer any loss as a result of the exploitation of a security breach by a third party, Floppysend undertakes to provide you with all necessary assistance so that you can assert your rights.

H) You should keep in mind that any user, customer or hacker who discovers and takes advantage of a security breach renders him or herself liable for criminal prosecution and that Floppysend will take all measures to preserve the data and rights of its users and of itself and to limit the effects, including filing a complaint and/or bringing court action.

I) Due to the sensitive nature of your Distribution Lists, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them. Account passwords are encrypted. We cannot see your passwords. We can only reset them.

J) We suggest creating an account password with at least 8 characters, mixing lower and uppercase, mixing letters and numbers, using special characters (e.g. @). Also, we suggest changing your account password every 3-6 months.

10. Questions About Your Account

Should you have any questions about how we use the data we collect or what are our limitations of account access, please contact us. We can be reached via email at [email protected]

11. Privacy Policy Changes

Any changes to our Privacy Policy will be posted here; please check this page regularly. If you have any questions about the changes, please contact us.